1. Controller
NEST Electronics GmbH
Hermann-Oberth-Straße 2
83052 Bruckmühl
Germany
Phone: +49 8062 78944
Email: kontakt@nest-electronics.de
This privacy policy applies to our website nest-electronics.com and to our customer center at kundencenter.nest-electronics.com.
We do not use any analytics or advertising services. Your data is transmitted in encrypted form (SSL/TLS).
2. Hosting and server log files
Our websites are hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. Each time a page is accessed, IONOS automatically stores server log files: browser type and version, operating system, referrer URL, host name, time of the request and IP address. We need this data to operate the website securely and without errors (Art. 6(1)(f) GDPR). It is not combined with other data and is deleted after the retention period set by IONOS.
We have concluded a data processing agreement with IONOS. Details: https://www.ionos.de/terms-gtc/terms-privacy.
3. Cookies
We only use technically necessary cookies that we set ourselves:
- borlabs-cookie (Borlabs Cookie plugin by Borlabs GmbH, Hamburger Str. 11, 22083 Hamburg, Germany): stores that you have seen our cookie notice, together with a randomly generated ID that does not identify you. This information is also stored on our server, but is not transmitted to Borlabs. Details: https://borlabs.io/kb/what-information-does-borlabs-cookie-store/.
- pll_language (Polylang plugin): stores your language setting (German or English).
- Login cookies in the customer center: keep you logged in and are deleted when you log out or when the session ends.
The legal basis is Art. 6(1)(f) GDPR; storing these cookies on your device is strictly necessary within the meaning of Section 25(2) No. 2 of the German Telecommunications Digital Services Data Protection Act (TDDDG). You can delete or block cookies in your browser; in that case, logging in to the customer center is not possible.man Telecommunications Digital Services Data Protection Act (TDDDG). You can delete or block cookies in your browser; in that case, logging in to the customer center is not possible.
4. Contact by email or phone
If you contact us, we process the information you provide (e.g. name, contact details, your request) in order to handle your request. The legal basis is Art. 6(1)(b) GDPR if your request relates to a contract, otherwise Art. 6(1)(f) GDPR. We delete the data once your request has been dealt with, unless statutory retention obligations apply.
5. Customer center
In our customer center, we provide customers and partners with software updates, documentation and other files. When you register, we process your user name, email address, password (stored in encrypted form only) as well as your first and last name. Registration is not possible without this information. We activate new accounts after review; the responsible staff are notified by email for this purpose.
We use this data to give you access to the content intended for you and to inform you about your account where necessary. The legal basis is Art. 6(1)(b) GDPR; if you use the account as a contact person of a company, Art. 6(1)(f) GDPR. We store the data for as long as your account exists. You can request the deletion of your account at any time using the contact details above.
6. Cloudflare Turnstile
TTo protect registration, login and password reset in the customer center as well as the login to the administration area of our website against spam and bots, we use Cloudflare Turnstile by Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. When these forms are opened, Turnstile automatically checks whether they are being used by a human or by a program. For this purpose, data such as your IP address, browser and device characteristics and interaction data is transmitted to Cloudflare. According to Cloudflare, this data is not used for advertising, but Cloudflare uses it under its own responsibility to improve its bot detection.
The legal basis is our legitimate interest in protecting the customer center and our website (Art. 6(1)(f) GDPR). Cloudflare is certified under the EU-U.S. Data Privacy Framework (https://www.dataprivacyframework.gov/participant/5666); standard contractual clauses apply in addition. Insofar as Cloudflare processes the data on our behalf, we have concluded a data processing agreement with Cloudflare. Further information: https://www.cloudflare.com/turnstile-privacy-policy/ and https://www.cloudflare.com/privacypolicy/.
7. Your rights
You have the right at any time to:
- access your stored data (Art. 15 GDPR)
- rectification of inaccurate data (Art. 16 GDPR)
- erasure of your data (Art. 17 GDPR)
- restriction of processing (Art. 18 GDPR)
- data portability (Art. 20 GDPR)
- withdraw any consent you have given, with effect for the future (Art. 7(3) GDPR)
- lodge a complaint with a data protection supervisory authority (Art. 77 GDPR)
Right to object (Art. 21 GDPR): Where we process your data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), you may object to this at any time on grounds relating to your particular situation. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing or the processing serves the establishment, exercise or defence of legal claims.
To exercise your rights, simply contact us using the details above.
8. Storage period
Unless stated otherwise above, we only store your data for as long as necessary for the respective purpose or as required by statutory retention periods (e.g. under commercial and tax law).
Last updated: October 2026